Diversity & Inclusion Policy

The Sandilands Tennis Tournament is committed to making tennis diverse and inclusive. As a Tournament we contribute actively to enable more people to play tennis more often, in a manner that is safe, inclusive, and fair — regardless of age, disability, gender reassignment, sex, race, sexual orientation, religion, socio-economic status or any other background.

This policy sets out our commitment to ensuring that tennis is diverse and inclusive; that diversity and inclusion are embedded in our culture and behaviours; and that we take a proactive approach to ensure that all communities and individuals are valued and able to achieve their full potential.

Reporting a concern: Anyone who has concerns that they or someone else is being discriminated against should speak to our Welfare Officer in confidence: Stuart Kohring — 07967 039724. Alternatively contact the LTA Safeguarding Team on 020 8487 7000 (Mon–Fri, 9am–5pm), or the NSPCC on 0808 800 5000.

Chairperson: Freda Cooper  ·  Welfare Officer: Stuart Kohring

Last updated: July 2025  ·  Next review: July 2026

This policy is based on the British Tennis Diversity and Inclusion Policy and is supported by the Lawn Tennis Association, Tennis Scotland, Tennis Wales and the Tennis Foundation.

Anti-Bullying Policy

The Sandilands Tennis Tournament strives to ensure that all children (anyone under 18) and adults at risk are safeguarded from abuse and have an enjoyable tennis experience. Bullying is defined as a range of abusive behaviour that is repeated and intended to hurt someone either physically or emotionally.

We recognise that bullying causes real distress and can affect a person's health and development. All children and adults at risk, regardless of age, disability, gender reassignment, race, religion or belief, sex or sexual orientation, have the right to equal protection from all types of harm or abuse. Everyone has a role to play in preventing bullying.

We will seek to keep children and adults at risk safe by: recognising our duty of care towards safeguarding; ensuring that bullying behaviour is not tolerated or condoned; taking action to respond to and deal with any reports of bullying; and making sure our response to incidents takes into account the needs of the person being bullied, the person displaying bullying behaviour, and others who may be affected.

Reporting bullying: Please report incidents to our Welfare Officer, Stuart Kohring. Anyone who experiences or witnesses bullying is encouraged to speak up.

Useful contacts: LTA — safeguarding@lta.org.uk  ·  NSPCC Helpline — 0808 800 5000  ·  Childline — 0800 1111

Chairperson: Freda Cooper  ·  Welfare Officer: Stuart Kohring  ·  Reviewed: 24/07/2025

Compliments, Complaints & Disciplinary Policy

The Sandilands Tennis Tournament is committed to providing a quality service and working in an open and accountable way that builds trust and respect. We welcome compliments, feedback and suggestions, and we are committed to responding positively to any complaints.

We aim to ensure that making a compliment or complaint is as easy as possible; that we treat complaints as a clear expression of dissatisfaction calling for a timely response; that we deal with concerns promptly, politely, and where appropriate, confidentially; and that we learn from complaints to improve our service.

How to make a complaint: Please bring your complaint in writing to the attention of Freda Cooper, Chairperson, normally within 8 weeks of the issue arising. Clearly explain the problem and any action already taken. The Tournament will acknowledge the complaint in writing and respond within 7 days.

Confidentiality: Every attempt will be made to ensure confidentiality, though in some circumstances this may not be possible. Should this be the case, it will be explained to the complainant.

Contact: info@sandilandstennis.com

Reporting a Safeguarding Concern

If you have a concern about the behaviour of a member of staff, coach or volunteer towards a child or adult at risk, please act promptly. Make a note of what you have seen or heard, with dates and times.

If there is an immediate risk: Call the Emergency Services on 999.

If there is no immediate risk: Contact our Club Welfare Officer in the first instance. The Welfare Officer will contact the LTA Safeguarding Team for advice and complete the relevant concern form.

If the Welfare Officer is unavailable: Contact the LTA Safeguarding Team directly for advice and complete the LTA's online concern form. If you cannot reach the LTA Safeguarding Team, contact the NSPCC or your Local Authority Child/Adult Services Team.

Key contacts:

Welfare Officer: Stuart Kohring — 07967 039724
LTA Safeguarding Team — safeguarding@lta.org.uk  ·  020 8487 7000 (Mon–Fri, 9am–5pm)
Report a concern online — safeguardingconcern.lta.org.uk
NSPCC — 0808 800 5000
Emergency Services — 999